5.++Non-verbal+Communication

Work through the readings and activities on [|non-verbal communication]at this link.

See the link at [|See how to serve] for some good visual examples of body language and facial expression,

Assessment Item: Task 11-12

11. What percentage of information do we communicate non-verbally? 12. List the ways that retailers communicate with customers non-verbally.

Submit all assessment tasks to victoria.margrain@act.gov.au