3.++Customer+Complaints

Go to the following link and use the navigation pane on the left to go to the section on [|Customer Complaints]

Read the sections on [|Learn about customer complaints] and [|See some examples]

Assessment Item: Tasks 6-9 Go to the following lind and use the navigation pane on the left to go to the section on [|Apply customer handling skills] Read each situation. Refer to the steps for resolving customer complaints to help you write down a better response for each of the 3 situations.

Submit all assessment tasks to victoria.margrain@act.gov.au